Refund policy

Return & Refund Policy – TRECY

At TRECY, customer satisfaction is our top priority 🛒
If you are not completely satisfied with your purchase, we are here to help.

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🔄 Returns

• You can request a return within 3 days of receiving your order.

• The product must be unused, undamaged, and in original packaging.

• Proof of purchase (order details) is required.

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❌ Non-Returnable Items

We do not accept returns for:

• Used or damaged items not caused by us

• Products without original packaging

• Clearance or discounted items (if applicable)

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🔁 Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you received the wrong item, please contact us immediately.

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💰 Refunds

• Once we receive and inspect your returned item, we will notify you.

• If approved, your refund will be processed within 5–7 business days.

• Refund method depends on your original payment method (or bank transfer for COD orders).

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🚚 Return Shipping

• Customers are responsible for return shipping charges.

• If the item is faulty or incorrect, TRECY will cover the shipping cost.

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📞 Return / Refund Process

To request a return or refund:

• Contact us via Call or WhatsApp: 03200678030

• Provide your order number and issue details

• Our support team will guide you step by step

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⚠️ Important Notes

• Returns requested after 3 days will not be accepted.

• We reserve the right to refuse any return that does not meet our policy conditions.

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Thank you for shopping with TRECY 💙
We appreciate your trust!